Yes. We provide a written estimate of our services before we
begin. Surprise costs would only occur if we encounter any unforeseen hazardous
or dangerous materials but you would be notified before any costs are
incurred.

If you as the client choose to part with items of value, we have an extensive
network of specialty retailers and auction houses to ensure the best possible price for
your belongings. We can provide both informal evaluation at no cost or
formal certified appraisals, (charged separately), for insurance purposes
or estate representatives. In addition we can provide for rapid online
auction sales for other items of value.

You, the client are in the drivers seat. If you are unsure
about whether or not to keep an item regardless of its value, we can
certainly offer advice but ultimately the choice is entirely yours.

We don’t handle any hazardous materials, weapons, or work inside dangerous structures or environments.

We all know that when the ferry is on time, we can be on
time. Ferry delays because of weather or mechanical problems might slow us
down but we are multitaskers, we’ll do our absolute best to get things back
on schedule.

We try to organize moves to allow for wiggle room in
scheduling in case of ferry delays due to mechanical issues or overcrowding
or bad weather.

Our team, working at your home, remains the same throughout
the whole process. If any outside support is required (eg: waste
hauling), our team will oversee their work.

Our team has extensive experience working with mature clients.
Moving is stressful - we are methodical, skilled and calm. We understand
the emotional weight of leaving a home and dealing with a lifetime of
belongings, and we work at a pace that feels right for each client.